Laws & Regulations

Facts about Cable TV in St. Louis Park

  • Comcast has a franchise with the City of St. Louis Park that runs until February, 2021. Link to the franchise
  • Some franchise highlights: Comcast provides free cable service to about 20 schools and City buildings, and pays the City 5% of their gross revenues collected from cable TV service in St. Louis Park in exchange for the use of the public right of way.
  • Comcast-provided franchise fees are used to provide Park TV, the local programming seen on cable channels 14, 15, 16, 17 & 96.
  • Most Comcast services are deregulated, including high speed internet, digital cable TV and Basic 2 analog TV that customers can receive with a cable-ready TV without a Comcast converter box.
  • Federal law currently allows the City to regulate Basic Cable, 25 channels available for about $13 per month, and the equipment used to receive it.
  • The telephone number for "unresolved complaints” is listed on every cable TV bill: 952-924-2660. City staff answers questions, logs complaints and refers most to the Comcast Escalation team for resolution.
  • Comcast's "Customer Guarantee" was introduced October 2009. It guarantees money-back satisfaction during your first 30 days of service. (Their) goal is to provide you with a consistently superior customer experience - whether at sign-up, during the normal course of business or during a service visit. The Customer Guarantee lets you know what you can and should expect from Comcast - and what (they're) doing to hold (themselves) accountable every day. Link to Comcast's "Customer Guarantee"

News
Local On Demand moves from channel 1000 to Comcast Channel 1

For "Local On Demand" programming, tune to Comcast Channel 1. Scroll down and select "Get Local;" then select "Civic on Demand," and then select "St. Louis Park." Watch Council meetings, Inside the Park!, High School sports and other St. Louis Park programming free, whenever you want. You can fast forward, pause or rewind the programs, too. "Local On Demand" is just one category of free programming available on Comcast Channel 1. You must have a Comcast converter box to view the On Demand programming. Questions? Call Comcast at 651-222-3333, or Reg Dunlap at 952-924-2660.

Web Links to Cable TV Information, Law, Regulation, and Local Oversight
Choose "Official Meetings" (Telecommunications Advisory Commission) and "Multimedia" from the page which appears after you have started the email registration process

Links and Information