Dispatch

The Public Safety Answering Point (PSAP) is staffed by seven full-time dispatchers and a lead dispatcher. Dispatchers are on duty twenty-four hours per day. The dispatchers use Computer Aided Dispatch (CAD) in conjunction with an integrated E911 system to process calls for service and manage information critical to responding police, fire and medical units. Calls for service are also sent electronically to responding police officers via a mobile computer (MCD) system. 

 

9-1-1: Calling 9-1-1 connects a caller to the PSAP by way of dedicated telephone circuits. A computer provides the emergency dispatcher with a visual display of a caller's telephone record; usually subscriber name, address and phone number. A keystroke allows this information to be instantly transferred to the CAD system to start a call for service.