Utility Billing Information

updated: Monday, March 12, 2012

How do I set up new utility service?
If you are going to be a new owner or renter, please call the utility billing department at (952) 924-2111, option 5, to have someone check to be sure the previous resident has called to cancel service and that there are no past due amounts on the account. The utility billing department can let you know what level of garbage service is currently in place as well as what day your garbage and recycling will be picked up.

How do I cancel utility service?
If you need to cancel your utility service, please call (952) 924-2111, option 5, with the following information: the date you are changing possession, the forwarding address for your final bill, and if known, the name of the new owner or renter.

How do I set up automatic withdrawal to pay my utility bill?
The City offers two types of automatic withdrawal. The ACH withdrawal automatically withdraws the amount due from your checking or savings account on the due date. The credit card automatic payment plan will debit your credit card on your due date. You must complete the appropriate automatic withdrawal form.

Download the Automatic Utility Bill Payment -ACH form or the Automatic Utility Bill Payment –Credit Card form. You can also call (952) 924-2111, option 5, to have a form sent to you.

Can I pay by credit card?
The City accepts Visa, American Express, MasterCard, and Discover. Credit card payments can be made on the eUtilityBilling website at eub.stlouispark.org, in person at City Hall or through Automatic Utility Bill Payment-Credit Card.

Are all residents billed for utility service at the same time?
The City of St. Louis Park bills each residential property quarterly (four times per year); however, not all properties are billed in the same quarter. The City is divided into seven billing cycles, determined by place of residence within the City. Therefore, one property may receive its utility bill in January, April, July, and October, while another property might receive its utility bill in February, May, August, and November.

What are the current utility rates?

Annually, the City of St. Louis Park reviews its utility rates taking into consideration the current year budget for operations, the multi-year Capital Improvement Plan and the Long Range Financial Management Plan in determining if current rates will allow each fund to remain sustainable in the long term. Based on these analyses, the City Council authorized an increase to the City’s utility rates for 2012. Notice of 2012 Utility Rates

My utility bill seems really high. Why is that?
If your bill covers a period that may have included summer watering, that could explain a rise in your water bill. Otherwise, investigate your home for dripping or leaking faucets; a toilet that is “running” (won’t shut off after flushing); or a malfunctioning water softener. All of these things can drastically increase your water consumption. The document, How to Conduct a Water Audit, can help you identify leaks and explains how to read your water meter.