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Cable TV Information

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CenturyLink Awarded Cable TV Franchise in St. Louis Park

updated: Friday, July 15, 2016

CenturyLink has been granted a franchise to offer cable television service in St. Louis Park, in addition to its existing telephone and internet services. The effective date of the franchise was December 12, 2015, and CenturyLink began offering service to customers by the end of 2015.   

Link to CenturyLink franchise

Background
The City Council held a public hearing July 6, 2015 to hear CenturyLink’s proposal and comments from the public. 

In August and September, city staff and the Telecommunications Advisory Commission negotiated a franchise with CenturyLink based on the one that governs Comcast. Minnesota statute requires that any new franchise be similar to the one that governs the existing cable TV company.

On September 23, 2015 the Telecommunications Advisory Commission passed a motion 6-0 to direct staff to complete franchise negotiations with CenturyLink and to recommend that the City Council adopt the proposed franchise ordinance to allow CenturyLink to offer cable TV services in St. Louis Park. Here is the staff report:

The City Council held a public hearing about the proposed franchise November 2, 2015, and voted to approve it. The second reading of the ordinance was heard on November 16, 2015 and a resolution was passed explaining why the city took action.  

CenturyLink is pursuing cable television franchises all over the Twin Cities, and began service in Minneapolis over the summer.

City Council background report from April 13, 2015. 

City Council background reports for November 16, 2015. There are two CenturyLink reports. One begins on page 168 and the other on page 229.  

For more information, contact Reg Dunlap at 952.924.2660 or rdunlap@stlouispark.org



Comcast opens service center in St. Louis Park

updated: Tuesday, August 02, 2016

Comcast opened an Xfinity Experience customer service center in St. Louis Park in February, 2015. Customers can drop off or exchange equipment, pay bills or see demonstrations of Comcast services. Hours are Monday-Saturday from 9 a.m. to 7 p.m., and Sunday from 11 a.m. to 5 p.m. The office is located at 4620 Excelsior Blvd. The Comcast customer...


Low-cost internet service available in the Park

updated: Thursday, April 21, 2016

Comcast also has an amnesty program for families who could qualify for Internet Essentials, but have a past due balance. Customers who have an outstanding bill that is more than one year old are now eligible for the program. Comcast will offer amnesty for that debt for the purpose of connecting to Internet Essentials, so long as the customer meets...


About Cable Television

updated: Tuesday, July 19, 2016

The City of St. Louis Park posts municipal announcements and cablecasts local programs and meetings on Civic Channel 17. Local organization announcements, highway traffic speed maps and local programming are cablecast on Community TV Channels 15 and 96. Park TV, channel 16, covers community events, sports and concerts. Channel 14 has school...


Comcast Information

Comcast digital migration came to St. Louis Park on March 19, 2013; TV's don't receive digital signals without a Comcast box.
On March 19, 2013 Comcast converted the St. Louis Park cable system to an all-digital, encrypted system. Prior to March 19, basic cable channels 2-23, 96 and 99 were provided as analog channels, and the rest of the channels were sent in digital format. This system conversion is called the digital migration.

After March 19, 2013 customers must have a Comcast digital converter or digital adapter (DTA) to receive ANY cable TV channels.

For Basic cable customers, who pay about $13 per month for 40 standard definition channels, the first three DTA’s are free. Additional DTA’s are available for $.50 per month for each DTA. Comcast will provide advance notice when they plan to start charging for DTA rental.

If you have limited basic cable TV service, and you spend an additional $2.70/month for a digital converter and remote control, you will get 40 cable tv channels, and 40 music "Music Choice" channels.

Any TV already connected to a DTA (at a subscription level above Limited Basic) will continue to receive Limited Basic channels and the rest of the Standard cable channels like Fox Sports, ESPN & Fox News.

See the feature article in this Comcast newsletter for details:

www.stlouispark.org/webfiles/file/cable-tv/twin_cities_update_february_2013.pdf

Other Comcast information about the digital migration:
http://customer.comcast.com/help-and-support/cable-tv/not-do-anything-for-digital-migration
https://digitalnow.comcast.com/

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Comcast opened a new Xfinity Experience customer service center in St. Louis Park on February 16, 2015! Customers can drop off or exchange equipment, pay bills or see demonstrations of Comcast services. Hours are Monday-Saturday from 9 a.m. to 7 p.m., and Sunday from 9 a.m. to 5 p.m.

St. Louis Park Comcast service center

  • 4620 Excelsior Blvd.
  • 651.222.3333
  • Monday - Saturday 9 a.m. - 7 p.m., Sunday 9 a.m. - 5 p.m.

St. Louis Park Cub Foods Comcast Payment Center:

  • 3620 Texas Ave. S.
  • 651.222.3333
  • Payment Drop Box only

Other Local Comcast Payment and Equipment Customer Service Centers:

Minnetonka:

  • 14404 Excelsior Blvd.
  • 651.222.3333
  • Monday - Friday 11 a.m. - 7 p.m., Saturday 9 a.m. - 5 p.m.

Richfield:

  • 6505 Nicollet Ave. S.
  • 651.222.3333
  • Monday - Friday 9 a.m. - 7 p.m., Saturday 9 a.m. - 5 p.m.



Comcast Channel Lineup & Price Information

updated: Friday, May 13, 2016



Community TV Centers

Find out about other community TV centers:



Community Television Information & Applications

The following links will provide printable versions of community television information sheets and application forms.



Laws & Regulations

Comcast's "Customer Guarantee" was introduced October 2009. It guarantees money-back satisfaction during your first 30 days of service.  The Customer Guarantee lets you know what you can and should expect from Comcast - and what (they're) doing to hold (themselves) accountable every day. Link to Comcast's "Customer Guarantee...


Vacation Rates

updated: Wednesday, August 24, 2016

If you subscribe to cable television, you can take advantage of the "vacation rate" option. Your account must be current and you must plan on vacating your primary residence for a minimum of two months and a maximum of six months within a 12-month period. The 12-month period is from when you first start the seasonal program, not from the...


More Links

St. Louis Park City Hall
5005 Minnetonka Blvd.
St. Louis Park, MN 55416
Phone: 952.924.2500 Email: info@stlouispark.org