There are a few indicators that can let you know if your connection is secure:
Check the web address of URL of the site. Many URLs being with "http." However, for secure connections, the URL should begin with "https." The “s” indicates it is secure.
Check for a closed padlock icon in the window browser. In many browsers, this is located to the left or right of the URL. You can click on the icon for more information.
What is PCI compliance, and why is it so important?
Compliance with PCI, Payment Card Industry, industry standards is required for companies or entities that accept major credit cards for payments and for software providers who have applications which involve the transmission and/or storage of credit card information. If breaches are found on systems that are not PCI compliant, the major credit card companies have the ability to levy significant fines on the offending parties.
How do I pay online if I own multiple properties in St. Louis Park?
If you own more than one property, you can link them together in the online bill pay system. When registering your accounts, use the same email address and password for all your different accounts. You can then link the accounts and select multiple invoices by only signing in once. You can also request courtesy emails to be sent to your tenants when their account has been billed. A video on account linking can be found by clicking on "Support" → “Help – User Videos" → “Account Linking.”
Why should I register to pay a bill?
Registering to pay a bill provides you with access to all your invoices, regardless of type, and all the features of the payment portal. The payment portal features include the ability to view all current invoices, view previous invoices and payment dates, update your profile information, access the online customer service system, go paperless, schedule payments for a specific date and sign up for auto-pay. By registering, you also avoid having to enter your payment information each time you pay a bill.
Why is my water bill so high?
Water bills are based on how much water is used. Watering the lawn or garden will increase water usage, as will the addition of occupants in the home. Leaks can also lead to an increase in your water bill. If a water meter detects continuous flow (a water leak), the city will send letters detailing the steps that should be taken.
When I move out of my house, does the city turn off the water?
No. The city does not turn off the water when someone moves out. City staff will obtain a meter reading and send out a final bill.
How is the sewer charge on my water bill calculated?
Sewer charges are based on water usage during the winter months. To calculate sewer use, the city reads your water meter during the winter months to determine a quarterly average. This is beneficial to residents because water use is substantially less in the winter. However, if a resident's current actual water use is less than the winter average, the sewer charge is then based on actual water use.
How can I change the name or mailing address on my water bill?
The city accepts Visa, American Express, MasterCard and Discover. Credit card payments can be made on the Utility Billing website or in person at city hall. There is no charge for credit card payments.
How do I set up automatic payments?
Visit invoicecloud.com/stlouisparkmn to set up automatic or scheduled recurring payments. Your account number is an 18-digit number, which is a combination of your customer and account number separated by a dash. Include leading zeros and no spaces. Example:
Customer Number: 00012345
Account Number: 0012345678
Enter your account number as: 00012345-0012345678
What services are billed by the city's Utility Billing Department?
Most residential accounts are charged for water, sewer, storm water and solid waste.
I received a letter that I may have continuous water flow (a water leak). How can I detect the leak?
Homeowners are responsible for all water use, even if it results from a leak, so it’s important to find out what causing the continuous flow. First, check your water meter to confirm the continuous flow. Your water meter is inside your home and has two indicators showing water use. Follow the steps below or watch the video to see how to check it:
Open the black cap on top of the meter.
Shine a flashlight on the solar panel. (It’s important to use a flashlight, not a smartphone – the smartphone light isn’t strong enough to activate the panel.)
The screen below the solar panel will then display the current water meter reading in gallons.
It will also flash other indicators such as “Leak” or “Rate of Flow.” If you see a light in the shape of a faucet, this indicates an intermittent flow (flashing faucet) or continuous flow (faucet light stays on). The rate of flow should be 0.00 if there is no water flowing through the meter.
Once you’ve determined you have a leak, check common leak sources like toilets, water softener malfunctions, indoor and outdoor faucets, humidifiers attached to furnaces and irrigation systems. You may be able to hear a leak before you see it, so listen carefully for water flow or leaks. If you can’t find anything, you may want to hire a plumber to investigate.
What is the city's credit rating?
On June 16, 2017, Standard & Poor's (S&P) affirmed their highest rating "AAA" for the city, making st. Louis Park one of 21cities in Minnesota with this rating from S&P.
Does the city issue private activity revenue bonds?
The City of St. Louis Park will consider issuing private activity revenue bonds for eligible projects. Contact Tim Simon, Chief Financial Officer, at email@example.com or 952.924.2683
Similar to all other elections, before you receive a ballot, you will be asked to sign an oath that you are eligible to vote in the election. For the March 3 election, state law requires that this oath also contain an additional line that reads "I certify that I am in general agreement with the principles of the party for whose candidate I intend to vote."