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The public works – utilities division is responsible for the operation and maintenance of the city’s water, sanitary sewer and storm water collection systems. The mission of the division is to supply safe, high quality water to city residents and to provide efficient collection of waste water. Drinking water reports are published annually by the division.

Sewer problems

If you experience sewer problems, call public works at 952.924.2562, Monday – Friday, 7 a.m. – 3:30 p.m.

All other times, call non-emergency police dispatch at 952.924.2618.

Sprinkling restrictions

In an effort to conserve water, St. Louis Park has some permanent sprinkling restrictions. Lawn sprinkling is prohibited between noon and 6 p.m. In addition, all households and businesses must follow an odd/even schedule when sprinkling lawns. (Properties that end with an odd number sprinkle on odd-numbered days; properties that end with an even number sprinkle on even-numbered days.) Failing to follow sprinkling restrictions can result in fines.

Additional measures may be required during critical water shortages. These measures may include limiting watering to once every five days or banning all outdoor sprinkling. If this happens, a public notice will be given.

Exceptions: New sod or seed, and newly planted shrubs, trees and landscaping are exempt from the odd/even schedule. Flower gardens are also exempt. Even in these circumstances, however, sprinkling must be done before noon or after 6 p.m.

View helpful ideas on watering wisely.

Watermain flushing 

Watermain flushing is done each spring to break up normal mineral build-up inside underground watermains. Crews flush the watermains by opening fire hydrants, so don’t be alarmed if you see water gushing from hydrants while a city truck is nearby.

Although the final result is improved water color and taste, water main flushing can temporarily discolor water due to loose iron particles. Iron naturally occurs in groundwater and isn’t harmful to your health. If you experience discolored water, take the following precautions:

  • Turn your water softener off (or set it to “bypass”) for the time period.
  • During this time period, don’t do laundry without first checking to see if your water is rust-colored. You can check water by running the tap. If it’s rust-colored, don’t run your washing machine until you’ve cleared the water. To clear your water, simply run your cold water tap in your laundry tub until it runs clear. Then you can go ahead and do the laundry. If your laundry is stained by the water during this time period, keep the laundered items wet and call public works at 952.924.2562 to have a chemical brought to you that will remove the stains.
  • Each morning during this time period, run the cold water tap to flush your household system of any discolored water sitting in the pipes. If tap water becomes discolored during the day, run the cold water tap until the water clears again. 

Water efficiency rebates

If you're considering buying a toilet or lawn irrigation, choose a WaterSense product and you might be eligible for a rebate!  The city is offering rebates to encourage residents to install toilets and irrigation components that reduce water use. Learn more about the rebates.

Water and sewer service line repairs

Service Line Warranty Program

An optional service line warranty program is also available to homeowners. It provides low-cost, worry-free warranty protection for water and sewer lines. It’s an affordable way to avoid the unexpected and often large expense involved with a water or sewer line break. For questions about this program, or to enroll, contact Service Line Warranties of America at 866.922.9006 or visit Service Line Warranties of America's website.

Note: The homeowner’s responsibility for the water service line is everything in the home out to the water shutoff in the yard, usually the right of way. The homeowner’s responsibility for sewer service line is everything in the home out to and including the connection to the sewermain out in the street.