Utility Billing is a division within the Finance Department which works closely with Utilities – Water & Sewer and Garbage & Recycling. Utility Billing bills for water, sewer, storm drainage and solid waste services. Title company requests and special assessments are handled by Utility Billing.
How Do I Pay My Bill?
In 2017, Utility Billing implemented a new payment system, InvoiceCloud.
Use any of the following options to pay your bill.
1. Make a one-time online payment at InvoiceCloud. No fee is added to make a payment.
2. Make a payment in person at City Hall. Cash or checks are accepted. You may also use the two terminals available to make a payment online.
3. Make a payment by phone. Call 952.924.2111 and select option 1.
4. Bank bill pay services are accepted. Please include your 18-digit account number when submitting your payment.
5. Register your account and set up automatic payments, recurring scheduled payments or Pay-by-Text at InvoiceCloud. No fee is added to make a payment.
Solid waste carts are typically left at the property when someone moves out. Please verify you don't already have a cart before requesting one. Visit Garbage & Recycling for more information. Find your collection day or find your billing months.
How Do I Set Up or Cancel Services?
Choose from one of the following options below to set up or cancel services if moving. The only service that can be suspended if not in use during a vacancy is garbage, please view the Garbage Hold Form for details.
2. Call Utility Billing at 952.924.2111.
3. Use MyStLouisPark, and go through the following steps. This is recommended for new residents who may use the app for other requests in the future:
- Visit the MyStLouisPark website or download the app for Apple or Android.
- Once you’re in the app, click Submit Request and the app will open a menu. If you’re using the website, it should automatically load the menu after you enter your location.
- From the menu, click on Utility Billing.
- Then choose either Resident Move In or Resident Move Out and fill out the required information.
- To submit the form, you will first have to create an account. You can skip this step by clicking the button labeled Skip on the confirmation box.
The City of St. Louis Park reviews its utility rates every year, along with its operations budget, Capital Improvement Plan and Long Range Financial Management Plan, to make sure funds will be sustainable in the long term. Here are the 2017/2018 Utility Rates and Commercial Rates Change Notice. More information can be found at Understanding Your Utility Bill
Continuous Flow (Leak) Notices
Homeowners are responsible for all water use, even if it results from a leak, so it’s important to find out what causing the continuous flow. First, check your water meter to confirm the continuous flow. Your water meter is inside your home and has two indicators showing water use. Follow the steps below or watch the water leak detection video to see how to check it:
- Open the black cap on top of the meter.
- Shine a flashlight on the solar panel. (It’s important to use a flashlight, not a smartphone – the smartphone light isn’t strong enough to activate the panel.)
- The screen below the solar panel will then display the current water meter reading in gallons.
- It will also flash other indicators such as “Leak” or “Rate of Flow.” If you see a light in the shape of a faucet, this indicates an intermittent flow (flashing faucet) or continuous flow (faucet light stays on). The rate of flow should be 0.00 if there is no water flowing through the meter.
Once you’ve determined you have a leak, check common leak sources like toilets, water softener malfunctions, indoor and outdoor faucets, humidifiers attached to furnaces and irrigation systems. You may be able to hear a leak before you see it, so listen carefully for water flow or leaks. If you can’t find anything, you may want to hire a plumber to investigate.