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Utility Billing

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Utility billing FAQs

updated: Tuesday, April 25, 2017

Pay Water Bill
The city accepts Visa, American Express, MasterCard, and Discover. Credit card payments can be made on the eUtilityBilling website at eub.stlouispark.org, in person at City Hall or through Automatic Utility Bill Payment-Credit Card.

What services are billed by the city's utility billing department?
Most residential accounts are charged for water, sewer, storm water and solid waste.

When I cancel services, what's next?
You will receive a final bill in approximately 2-3 weeks after your move-out or closing date, provided you gave a forwarding address.

How do I set up automatic withdrawal to pay my utility bill?
COMING SOON!! The City will be offering a new way to set up automatic payments and manage your account. At this time the city is accepting automatic payment requests for checking/savings accounts. However, we are unable to set up automatic payments with a credit card until the new payment system is launched. In the coming months more information about this change will be available. If you would like to sign up for ACH withdrawals please complete the ACH form below.

Download the Automatic Utility Bill Payment – ACH or call 952.924.2111 to have a form sent to you.

Can I pay by credit card?
The city accepts Visa, American Express, MasterCard, and Discover. Credit card payments can be made on the eUtilityBilling website at eub.stlouispark.org, in person at City Hall or through Automatic Utility Bill Payment-Credit Card. We do not accept payments by phone.

Are all residents billed for utility service at the same time?
The City of St. Louis Park bills each residential property quarterly (four times per year); however, not all properties are billed in the same quarter. The city is divided into seven billing cycles, determined by place of residence within the city. Therefore, one property may receive its utility bill in January, April, July and October, while another property might receive its utility bill in February, May, August and November.

What are the current utility rates?
Annually, the City of St. Louis Park reviews its utility rates taking into consideration the current year budget for operations, the multi-year Capital Improvement Plan and the Long Range Financial Management Plan in determining if current rates will allow each fund to remain sustainable in the long term. 2017 Utility Rates



Water leak detection

updated: Monday, March 27, 2017

I received a letter that I may have continuous water flow (water leak). How do I use my water meter to help determine if I have continuous water flow?
Since homeowners are responsible for all water use, even results from a leak, it’s important to investigate the cause of the continuous flow. First, check your water meter to confirm the continuous flow. Your water meter is inside your home and has two indicators showing water use. Here’s how to check it:

  1. Open the black cap on top of the meter.
  2. Shine a flashlight on the solar panel. (It’s important to use a flashlight, not a smartphone – the smartphone light isn’t strong enough to activate the panel.)
  3. The screen below the solar panel will then display the current water meter reading in gallons.
  4. FaucetIt will also flash other indicators such as “Leak” or “Rate of Flow.” If you see a faucet (shown on right) this indicates an intermittent flow (flashing faucet) or continuous flow (faucet light stays on). The rate of flow should be 0.00 if there is no water flowing through the meter. 


If you’d like to see a video showing this process, please view the video below.



I’ve determined there is a leak. How do I fix it?
Common leak sources are toilets, water softener malfunctions, indoor and outdoor faucets, humidifiers attached to furnaces and irrigation systems. Check these out first. Often a leak may be more audible than visible, so listen carefully for water flow or leaks. Once you find the leak, you may be able to fix it or you may need to hire a professional. If you can’t find anything, you may want to hire a plumber to investigate.



Start or stop utility service

updated: Friday, March 31, 2017

Moving in or moving out of St. Louis Park? You can establish or cancel utility billing service using three options:

  1. Use the MyStLouisPark app or the MyStLouisPark website.
  2. Use the Utility Billing moving out or moving in forms on our website. Links below.
  3. Call Utility Billing at 952.924.2111

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OPTION 1: MyStLouisPark app and website
Download links for both Apple and Android version are below

If you do not have an Apple or Android product or do not wish do download the app, you can visit mystlouispark.org and the same menu options will be available.

Within the app, you can click Submit Request and the app will then take you to the menu screen. The website automatically loads the menu screen.

Once on the menu screen, click on Utility Billing.

Next choose either Resident Move In or Resident Move Out from the options. Fill out the required information and submit the form.

To submit the form you can either make an account or submit without making account (small text or button labeled skip on the confirmation box)

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OPTION 2: City of St. Louis Park utility billing moving in and moving out forms



Utility Billing Information

updated: Wednesday, March 15, 2017

Moving in or Moving out of St. Louis Park?

 You can establish or cancel utility billing service using two options:

The first option is to use the MyStLouisPark app or the MyStLouisPark app website.

The second option is to use the Utility Billing Moving Out or Moving In forms on our website. Each option is listed below.

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OPTION 1: MyStLouisPark phone / tablet app and website

Download links for both Apple and Android version are below

Apple App Download

Android App Download

If you do not have an Apple or Android product or do not wish do download the app, you can visit mystlouispark.org and the same menu options will be available.

Within the app, you can click Submit Request and the phone/tablet application will then take you to the menu screen. The website automatically loads the menu screen.

Once on the menu screen, click on Utility Billing.

Next choose either Resident Move In or Resident Move Out from the options. Fill out the required information and submit the form.

To submit the form you can either make an account or submit without making account (small text or button labeled skip on the confirmation box)

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 OPTION 2: City of St. Louis Park --Utility Billing Moving In and Moving Out Web Forms

To establish Utility Billing Service you can click on the Utility Billing Moving In web form

To terminate Utility Billing Service you can click on the Utility Billing Moving Out web form

 



More Links

Utility Billing
5005 Minnetonka Blvd
St. Louis Park, MN 55416
Phone: 952.924.2111 Email: utilitybilling@stlouispark.org